Customer Charter

/Customer Charter
Customer Charter 2018-03-23T16:37:13+00:00

WHAT WE PROMISE & WHAT WE GUARANTEE

Our Promise

Our Aim is to offer good, honest and reliable workmanship for your vehicle repairs, and offer reliable accurate advice without complicated explanations and assist you whenever possible. We Aim to provide the highest levels of service ensuring a stress free pleasant process.

Our Guarantee

We will provide a 12 months or 12,000 mile guarantee on all parts and workmanship against premature failure  (whichever is the sooner, excluding normal wear and tear)  Should you have any issues and feel you need to use your guarantee,  please contact our office and we will arrange for an inspection.

As a Member of the Motor Ombudsman we are committed to providing you with the Motor Industry Code Of Practice

  • Honest and fair services

  • Open and transparent pricing

  • Completing work as agreed and not carrying our additional work without prior agreement

  • Invoices that match quoted prices

  • Competent and conscientious staff

  • A straightforward, swift complaints procedure

  • A free consumer advice line

  • Free conciliation and low cost independent arbitration

SAVE UP TO 50% ON MAIN DEALER PRICES

BOOK NOW: 01472355520